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Die Verwaltungsangestellten mit der Schwerpunkt Mitgliederbetreuung haben alle das Seminar von Vera Linnenweber: Telefontraining besucht.
Anfänglich dachten wir, wozu dieses Seminar, wir sind doch alle perfekt am Telefon, da wir ja tagtäglich viele Telefonate mit unseren Mitgliedern führen.
Das Seminar war für uns alle ein „richtiges Highlight“ – denn alleine wie wir uns melden am Telefon war für uns alle neu!
Wir haben einfache Regeln gelernt, die wir heute bei unseren Telefongesprächen immer wieder brauchen und nutzen.
Wir werden Frau Linnenweber für weitere Seminare wieder engagieren und freuen uns auf weitere Seminare mit ihr.
Sie macht die Seminare sehr kurzweilig und hochinteressant.
Es macht einfach Spaß mit Vera, denn sie ist keinesfalls eine Referentin, die theoretisch das Seminar „abspult“
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